small custom websites – privacy policy
Last Updated: 01/31/2026
This Privacy Policy explains how Small Custom Websites (“Company,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you visit our website, contact us, request a consultation, purchase services, or otherwise work with us.
By using our website or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use our website or services.
This Privacy Policy is intended to serve as placeholder content and should be reviewed and revised by a qualified attorney before being relied upon as a final legal policy.
1. INFORMATION WE COLLECT
We may collect personal, business, technical, and project-related information from clients, prospective clients, website visitors, and other individuals who interact with us.
This may include, but is not limited to:
– Name
– Business name
– Phone number
– Email address
– Mailing address
– Service address or business address
– Website URL
– Business details
– Project details
– Website goals and preferences
– Consultation information
– Messages, emails, texts, form submissions, and other communications
– Website content provided by you
– Photos, logos, videos, documents, testimonials, and other materials you provide
– Domain, hosting, website, WordPress, Google, email, or third-party account access when voluntarily provided
– Payment records, invoice records, and transaction status
– Website usage information, analytics data, IP address, browser type, device information, and similar technical data
We may collect information directly from you, automatically through our website, or through third-party services used to operate our business.
2. PAYMENT INFORMATION
We may accept payments through Zelle, Stripe, cash, or other approved payment methods.
We do not directly collect, store, or have access to your full credit card number, debit card number, bank account number, or other complete financial account information.
Payment information may be collected and processed by third-party payment providers. Those providers are responsible for handling payment information according to their own privacy policies, security practices, and terms of service.
We may retain records related to invoices, payment status, transaction history, refunds, disputes, and accounting for business, tax, legal, and recordkeeping purposes.
3. HOW WE USE INFORMATION
We may use collected information for purposes including, but not limited to:
– Responding to inquiries
– Scheduling consultations and meetings
– Providing website design services
– Building, editing, launching, managing, and maintaining websites
– Preparing website content
– Configuring domains, hosting, forms, booking tools, email tools, analytics, and other integrations
– Providing support
– Communicating project updates
– Sending invoices and payment reminders
– Processing payments
– Maintaining business records
– Improving our website, services, customer experience, and business operations
– Protecting our business, clients, website, systems, and legal rights
– Complying with legal, tax, accounting, and regulatory obligations
4. MARKETING COMMUNICATIONS
We may use your contact information, including your email address and phone number, to send marketing communications.
Marketing communications may include newsletters, service announcements, company updates, educational content, promotional offers, special offers, surveys, and other business-related messages.
You may opt out of marketing emails by following the unsubscribe instructions included in those emails or by contacting us directly.
Opting out of marketing communications does not prevent us from sending service-related, transactional, administrative, legal, security, billing, or account-related communications. These may include invoices, project updates, service notices, maintenance information, support communications, and policy updates.
5. CLIENT-PROVIDED CONTENT AND INFORMATION
You are responsible for the accuracy, legality, and completeness of any information, materials, content, images, documents, logos, photos, videos, testimonials, business details, website copy, or other materials you provide to us.
By providing content or information to us, you represent that:
– The information you provide is accurate to the best of your knowledge.
– You have the right to provide the materials to us.
– You have obtained any permissions, licenses, or approvals required to use the materials.
– The materials do not violate the rights of any third party.
– The materials do not violate copyright, trademark, privacy, publicity, confidentiality, or other applicable laws.
We are not responsible for false, inaccurate, incomplete, unauthorized, infringing, misleading, or unlawful information or materials provided by you or on your behalf.
6. OWNERSHIP AND USE OF CLIENT CONTENT
You retain ownership of the content and materials you provide to us.
By providing content or materials to us, you grant us permission to access, store, copy, edit, modify, format, publish, display, transfer, upload, and otherwise use those materials as reasonably necessary to provide our services.
This may include using your content to build, revise, maintain, back up, troubleshoot, or support your website or related services.
You are responsible for maintaining your own copies of any content, images, files, documents, or materials you provide to us.
7. ACCOUNT ACCESS, LOGINS, AND CREDENTIALS
During the course of providing services, you may voluntarily provide us with access to accounts, platforms, or systems.
This may include access to:
– Domain registrars
– Website hosting accounts
– WordPress websites
– Google accounts or Google tools
– Email platforms
– Booking platforms
– Payment-related platforms
– Analytics tools
– Third-party software or business tools
– Other accounts needed to complete requested services
We will use account access only as reasonably necessary to provide requested services.
You remain responsible for maintaining the security of your accounts, passwords, devices, recovery methods, and access permissions. You are also responsible for deciding who has access to your accounts and when that access should be changed, restricted, or revoked.
We recommend changing passwords, updating permissions, or removing access after services are completed when appropriate.
We are not responsible for unauthorized access, account misuse, weak passwords, compromised devices, platform breaches, third-party failures, or security issues outside of our reasonable control.
8. THIRD-PARTY SERVICES
We may use third-party services, tools, platforms, vendors, contractors, payment processors, hosting providers, domain registrars, software providers, analytics providers, scheduling platforms, email platforms, and other service providers to operate our business and provide services.
Examples may include, but are not limited to:
– Stripe
– Zelle
– Google
– WordPress
– Hosting providers
– Domain registrars
– Calendly or other scheduling tools
– Analytics tools
– Email marketing tools
– Form tools
– Website plugins
– Other software and service providers
Third-party services may collect, store, process, or access information according to their own privacy policies, terms, and security practices.
We are not responsible for the privacy practices, security practices, errors, outages, data handling, policies, or actions of third-party providers.
9. HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share information when reasonably necessary to operate our business, provide services, complete requested work, protect our rights, or comply with legal obligations.
Information may be shared with:
– Service providers
– Contractors
– Payment processors
– Hosting companies
– Domain registrars
– Software platforms
– Analytics providers
– Scheduling tools
– Email platforms
– Legal, tax, accounting, or business advisors
– Government agencies, courts, or law enforcement when required by law
– Other parties when necessary to protect rights, safety, property, security, or business interests
We may also disclose information if we believe disclosure is necessary to investigate fraud, prevent abuse, enforce agreements, respond to legal requests, or protect our company, clients, website, services, or users.
10. CONFIDENTIAL BUSINESS INFORMATION
We understand that clients may provide non-public business information during consultations, projects, and service relationships.
We will use reasonable efforts to treat non-public business information as confidential.
However, confidentiality does not apply to information that:
– Is already public
– Becomes public through no fault of ours
– Was already known to us
– Is independently developed by us
– Is lawfully obtained from another source
– Must be disclosed by law, court order, subpoena, or legal process
No method of communication, storage, transmission, or online access is completely secure, and we cannot guarantee absolute confidentiality or security.
11. WEBSITE ANALYTICS, COOKIES, AND TRACKING TECHNOLOGIES
Our website may use cookies, analytics tools, tracking technologies, server logs, pixels, or similar technologies to collect information about website usage and performance.
This information may include:
– IP address
– Browser type
– Device type
– Operating system
– Pages visited
– Time spent on pages
– Referral sources
– General location information
– Website interactions
We may use this information to understand website traffic, improve our website, improve services, monitor performance, prevent abuse, and support marketing efforts.
You may be able to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
12. TEXTS, EMAILS, CALLS, AND OTHER COMMUNICATIONS
When you communicate with us by phone, text message, email, contact form, scheduling platform, social media, or other communication method, we may collect and retain those communications.
We may use and retain communications for:
– Responding to you
– Providing services
– Managing projects
– Documenting requests and approvals
– Providing support
– Maintaining records
– Resolving disputes
– Improving service quality
– Protecting our rights and business interests
By providing your phone number or email address, you agree that we may contact you using those methods for business-related purposes.
13. TESTIMONIALS, PORTFOLIO, AND MARKETING USE
We may request permission to use client names, business names, testimonials, reviews, screenshots, website examples, project descriptions, or completed work for portfolio, marketing, advertising, or promotional purposes.
Where required or appropriate, we will seek permission before using specific client materials for promotional purposes.
If you would like us to remove or stop using a testimonial, screenshot, or project example, you may contact us, and we will review the request. Removal may not be immediate and may not apply to materials already printed, published, archived, indexed, cached, or distributed.
14. DATA RETENTION
We may retain information for as long as reasonably necessary for business, legal, accounting, tax, security, support, documentation, dispute-resolution, and recordkeeping purposes.
This may include retaining information after a project is completed or after services end.
We may retain project records, communications, invoices, payment records, website files, backups, notes, account information, and other materials when reasonably necessary to operate our business, provide support, comply with obligations, or protect our rights.
We are not obligated to store client content, website files, backups, credentials, or project materials indefinitely unless required by a separate written agreement.
15. SECURITY
We use reasonable administrative, technical, and organizational measures to help protect information.
However, no method of electronic transmission, online storage, website hosting, email communication, third-party platform, or internet-based service is completely secure.
We cannot guarantee that information will never be accessed, disclosed, altered, lost, misused, or destroyed.
You understand that you provide information and use our website and services at your own risk.
16. SECURITY INCIDENTS
If we become aware of a security incident involving information we control, we may take reasonable steps to investigate, respond, mitigate potential harm, and provide notice when required by applicable law.
We do not guarantee that any specific security incident will be prevented or detected immediately.
Security incidents involving third-party platforms, client-controlled accounts, weak passwords, compromised devices, or services outside our control may be subject to the policies and procedures of those third parties or account owners.
17. YOUR CHOICES
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the ability to:
– Request access to information we have about you
– Request correction of inaccurate information
– Request deletion of certain information
– Opt out of certain marketing communications
– Ask questions about how your information is used
These rights may be subject to legal exceptions, identity verification, business recordkeeping needs, security needs, contractual obligations, and other limitations.
To make a privacy-related request, contact us using the contact information listed below.
18. CALIFORNIA PRIVACY NOTICE
If you are a California resident, you may have certain privacy rights under California law.
Depending on whether applicable law applies to our business, these rights may include the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion of certain personal information; the right to correct inaccurate personal information; the right to opt out of certain uses of personal information; and the right not to be discriminated against for exercising privacy rights.
We do not sell personal information.
If our legal obligations change or if our business becomes subject to additional California privacy requirements, we may update this Privacy Policy accordingly.
California residents may contact us using the contact information below with privacy-related questions or requests.
19. CHILDREN’S PRIVACY
Our website and services are intended for adults and business users.
We do not knowingly collect personal information from children under 13 years old.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we may delete that information.
20. LEGAL COMPLIANCE
We may collect, use, retain, or disclose information when we believe it is reasonably necessary to:
– Comply with applicable laws
– Respond to subpoenas, court orders, legal process, or government requests
– Enforce agreements
– Protect our rights, property, safety, clients, users, website, business, or services
– Investigate fraud, abuse, security issues, or unlawful activity
– Resolve disputes
– Maintain business, tax, accounting, and legal records
21. BUSINESS TRANSFERS
If our business is sold, transferred, merged, reorganized, or involved in a similar transaction, information may be transferred as part of that transaction.
Any transferred information may remain subject to this Privacy Policy unless replaced or updated by a new policy.
22. LIMITATION OF RESPONSIBILITY
We make reasonable efforts to protect information, but we cannot guarantee absolute security, privacy, confidentiality, or uninterrupted access.
To the fullest extent permitted by law, we are not responsible for unauthorized access, hacking, data breaches, account misuse, third-party security failures, platform outages, client negligence, weak passwords, compromised devices, lost data, internet transmission issues, or events outside our reasonable control.
This section should be read together with our Terms and Conditions, service agreements, and any other written agreements between you and us.
23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time.
The updated version will be effective when posted on our website or otherwise made available, unless a different effective date is stated.
Your continued use of our website or services after updates are posted means you accept the revised Privacy Policy.
You are responsible for reviewing this Privacy Policy periodically.
24. CONTACT INFORMATION
If you have questions about this Privacy Policy or would like to make a privacy-related request, you may contact us at:
Small Custom Websites
info@smallcustomwebsites.com
(689) 325-0647
www.smallcustomwebsites.com